Quality Courses

A one-day CQI and IRCA Certified training awareness programme for those requiring an introduction to the ISO 9001:2015 standard and how it can be used to develop and improve quality management systems.

This foundation course gives an introduction to the most widely used standard for Quality Management in the world. Creation of a successful quality system relies on more than reading the text in the standard; it demands an understanding of requirements and a considered application of the standard to the organisation. This course will provide delegates with an insight into the important world of quality standards, their development and the certification process.

1 Day, 09.00 – 17.00

Specially designed for managers, supervisors, those with potential quality roles or anyone wishing to understand and assess the impact and relevance of quality management to their organisations. Also useful to anyone who needs an introduction to quality assurance or those wishing to attend the CQI and IRCA Certified training 2-day auditor course without prior experience of quality systems.

This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented.

On completion of the course we expect delegates to be able to:

• Describe the purpose of a quality management system with relevance to the 7 principles of quality management
• Explain the purpose, content and interrelationships of ISO 9000, ISO 9001, and ISO 9004
• Interpret the requirements of ISO 9001 in the context of an effectively implemented business management system

• Background to Quality Assurance
• Setting quality objectives
• The ISO 9001:2015 series standards
• Measurement and analysis
• Process Approach
• Continual improvement
• The 7 quality management principles
• Organisational Context
• ISO 9001 clause requirements
• Risk based thinking

Attendance will enable delegates to:

• Decide how best to develop the Quality Management Systems of their organisation
• Add to their quality management career credentials
• Understand the relevance of quality standards to their organisation
• Be able to set quality objectives.
• Demonstrate the competitive benefits of quality standards to their own and other organisations

Offering better value for money, they can be designed to closely match your specific requirements.

Our course leaders have extensive experience in Quality Management across a wide range of sectors including manufacturing, service and professional organisations including Local, National and International Government. This wide experience enables them to make the course more interesting by using their relevant examples and case studies during workshop discussions.

Our team of staff has extensive experience of working across cultural boundaries, through their work in Europe, Africa, Middle East, Asia and the Americas.

Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2350). 

• 23rd June 2025 - Virtual
• 4th August 2025 - Virtual
• 7th October 2025 - Virtual
• 10th December 2025 - Virtual

Course Fee: £495 ex VAT

This highly interactive two-day CQI and IRCA Certified training programme is designed for those people who require a sound understanding of the techniques and principles of quality auditing. It also covers the role of the internal auditor in the development and improvement of an effective quality management system.

The role of the internal quality auditor is changing. It is no longer enough that internal audits check procedural conformance, but auditors now need to be able to audit processes with emphasis on risk. Delegates will also become more aware that they play a key role in the development and improvement of working practices across the organisation. This course focuses delegates on the most important attributes of a modern and effective quality management system and helps them to understand the role of the auditor in its development and continual improvement. It introduces delegates to the ISO 9000 series standard and the 7 quality management principles that underpin them.

2 Days, 09.00 – 17:10 (Day 1) 08.45 – 17:15 (Day 2)

This course is essential for those who will undertake internal quality audits, or who will be required to plan, manage and implement internal audit programmes. Other people who find this course useful are team leaders and supervisors in quality-driven organisations, who are looking to broaden their awareness of quality issues in order to understand how they can improve their overall contribution to the success of the business. The course does not require any past auditing or quality management experience.

To enable those attending to plan, perform and report the results of internal quality audits with the aim of developing and improving the quality management system of an organisation. To help delegates understand the key attributes of an efficient and effective quality management system and the role of the internal auditor in its continual improvement and development. This course will equip delegates with an understanding of the development and application of Quality Management techniques and how the ISO 9001:2015 standard is interpreted and implemented.

• Plan-Do-Check-Act methodology and other fundamental quality management principles
• Business process auditing
• Risk based thinking
• Quality Internal Auditor
• The structure and principles of the ISO 9000 series standards
• An overview of ISO 9001
• Quality management system implementation issues
• Effective auditing techniques and good audit practice

This course, combined with a CQI and IRCA certified ISO 9001:2015 Foundation course, satisfies the formal training requirements for those wishing to register with CQI and IRCA certified training as an Internal Quality Auditor. Successful delegates will be equipped with the technical skills and knowledge required to plan, conduct and report internal quality audits. Delegates also find the interactive nature of the course, its challenging content and extensive use of team-based exercises stimulating and surprisingly enjoyable

Offering better value for money, they can be designed to closely match your specific requirements.

Our course leaders have an unrivalled quality management systems design and improvement experience. They are qualified and experienced auditors with extensive practical management experience across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. We have extensive experience working across cultural boundaries, through our work in Europe, Africa, the Middle East, Asia and the Americas

Delegates successfully completing the course will be awarded a CQI and IRCA Certified training accredited certificate. (2351)

• 24th-25th June 2025 - Virtual
• 5th-6th August 2025 - Virtual
• 8th-9th October 2025 - Sunderland
• 11th-12th December 2025 - Virtual

Course Fee: £795 ex vat

This intensive ISO 9001 lead auditor course, is a challenging and highly interactive CQI and IRCA certified training program is for those people who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role.

This intensive ISO 9001 lead auditor course, is a challenging and highly interactive CQI and IRCA certified training program is for those people who require an in-depth understanding of the range of auditing techniques and protocols associated with the Lead Auditor role.

5 Days, 08.30 – 17.30 (days 1-3) 08.30 – 17.45 (day 4) 08.30 – 16.15 (day 5)

Those attending this course are expected to have knowledge of the following:

• Quality management principles and concepts:
• The Plan, Do, Check, Act (PDCA) cycle
• The relationship between quality management and customer satisfaction
• Quality management terms and definitions and the 7 Quality Management Principles
• The process approach used in quality management
• Process Based Quality Management Systems
• The structure, content and requirements of ISO 9001

This knowledge can be gained in a number of ways:

• Previous experience and existing knowledge
• Attending a CQI and IRCA certified training ISO 9001 Foundation course – or equivalent
• Reading or self-study

If you would like to attend our CQI and IRCA certified training registered ISO 9001 Foundation course at a discounted price to help you prepare for this Lead Auditor course please contact us.

• To enable you to lead an audit team
• Audit the quality management system of an organisation to the requirements of ISO 9001:2015.

• ISO 9001:2015 – evidence required for conformity
• Roles and responsibilities of auditors and lead auditors
• Processes and techniques for planning, conducting & reporting audits
• Audit follow-up activities and auditing for continual improvement

The ISO 9001 training course is designed not only to help people perform value-adding quality audits but also to develop delegates’ wider understanding of quality management systems design and implementation. In particular, it will help delegates get to grips with those issues of ever-increasing importance, such as risk-based thinking, understanding how internal and external issues are managed by an effective management system, customer satisfaction, continual improvement and the management of processes. It will help delegates understand how these critical issues can be embedded into the quality management system of an organisation. Successful completion of the course and the achievement of the 50% pass mark will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the CQI and IRCA Certified training scheme.

Offering better value for money, they can be designed to closely match your specific requirements.

Our course leaders are quality management professionals, as well as being qualified, registered and experienced auditors. They have extensive knowledge across a wide range of sectors including manufacturing, finance, pharmaceuticals, local and national government. They have all cut their teeth as successful change agents within high profile organisations, and fully understand the range of technical, legislative and people challenges that face those with a responsibility for delivering real quality improvements.

Successful completion of the course and the achievement of the 50% pass mark in the CQI/IRCA controlled On-line Exam (which must be completed within 30 days after completion of the course), will satisfy the formal training requirements for those wishing to register as an auditor, lead auditor or principal auditor with the CQI and IRCA Certified training scheme.

Delegates successfully completing the course, including examination, will be awarded a CQI and IRCA Certified training accredited certificate. (2352)

• 14th-18th July 2025 - COVENTRY
• 22nd-26th September 2025 - Virtual
• 17th-21st November 2025 - Sunderland

Course Fee: £1445 ex VAT